FAQ's
Construction Permits, Code Enforcement, County Software, Local Government Software and more ...



Q. Does TRAKiT provide Online Public Access to construction permits, government forms, etc. through the Internet?

A. Yes. With our web-based application, eTRAKiT , the public can now check on the status of a permit, review, or inspection, and can also submit an inspection request to your Agency via the Internet. eTRAKiT can also be configured so that the public can submit citizen complaints directly to the Code Enforcement department.

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Q. Does TRAKiT provide “wireless” mobile technology?

A. Yes, we have configured our software for hand-held inspection units for use by inspectors in the field. By incorporating this technology, along with cell phones or modem connectivity, inspectors can update permit or case records from the field using touch-tone technology or through our web-based eTRAKiT system.

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Q. Does your software support SQL or Oracle databases?

A. Yes. All of our software applications are 100% ODBC-compliant and can be delivered with SQL or Oracle compatible database access.

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Q. Does TRAKiT come with a user-friendly interface?

A. Our software is written with an MS-Windows style GUI. All screens have the same 'look and feel' with User-accessible tables and Administrator definable fields. These features, along with descriptive buttons, allow system Users to navigate throughout the system with ease.

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Q. Does TRAKiT provide multiple levels of security?

A. Yes, all features of our software are controlled by a variety of security access levels. A range of security levels can be implemented to allow the public to have 'observe only' access, varying levels for system users based on their access needs, all the way to full access for System Administrators. The level of assigned access will determine if a particular person is able to conduct any of the software functions.

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Q. Describe program and data backup procedures for TRAKiT.

A. Program backup is provided by self-extracting zip packages containing version releases. Each package is dated, and contains all program files and modules required to reinstall the software.

Data tables and databases are backed up by an Agency according to Agency standards for backup. Additionally, our software does not impose data duplication requirements on the server; however, the database server can be configured to provide data redundancy.

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Q. Some government software solutions do not permit user-customizable modules. Will TRAKiT let me do this?

A. All data tables are designed in SQL language, using industry standard data types and sizes. All index names and relationships are easily accessible by an Agency. Upon software implementation, we provide a written schema identifying all data tables and indexes. Our software includes a 'user-definable' data builder, allowing additional fields to be added to the database by the System Administrator.

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Q. Is the TRAKiT online help system context sensitive?

A. Yes. Our system is designed with online-context sensitive, help screens utilizing MS Windows help facilities. Updates to the online help are included with our software updates at no additional charge.

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Q. Does CRW Systems provide a technical manual with TRAKiT?

A. To ease in maintaining a current version of a technical manual, we provide the online help described above. This provides our clients the option of printing the whole manual, or just the parts that they need.

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Q. How many permit types can TRAKiT handle?

A. An infinite number of permit types can be easily created, issued and tracked with our system. We provide the tools to easily create and modify permit, case, and inspection types with additional CRW intervention.

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Q. Some municipal software solutions do not include a cashiering system. Does TRAKiT include a cashiering system?

A. Yes. Our system comes complete with an integrated cashiering system designed to allow the assessing and collection of fees by the system user. Interfacing the cashiering system with an Agency's finance system allows a quick and consistent reconciliation of fees taken by account.

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Q. How are the fee collection and processing functions designed in TRAKiT?

A. Our system comes complete with tables of fees specific to an Agency. Each table is specific to a particular module in the system. This helps ensure that permit fees are not inadvertently confused with code enforcement or planning fees.

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Q. Does TRAKiT incorporate bar coding of applications, permits, and licenses?

A. Yes. A specific bar code can be generated based on a permit, case, applications, or license number. This code can be printed onto documents, and by swiping a wand across the code, users can retrieve the data relative to a particular activity.

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Q. Is TRAKiT expandable to allow for additional permit types and activities that will be required as Agency procedures and laws change over time?

A. Yes. Our system is designed to issue and track an infinite number of permit and activity types. The addition or modification of types is taught by CRW as part of our training program.

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Q. TRAKiT has a unique "workflow" feature. How does this help verify that all conditions for the specific permit being requested have been met?

A. Our routing, or workflow, feature serves as such a checklist for this purpose. The checklist can consist of a variety of activities including, reviews and signoffs, that need to occur prior to the approval or issuance of a permit. Agency staff can easily access, or modify if they have proper security access, the checklist to determine the status of an application or permit.

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Q. Does TRAKiT prevent issuance of a Certificate of Occupancy until all documentation is complete, sign-off completed, all holds released, all conditions met, all citations resolved, and verification asserted by responsible parties?

A. Yes. Our system is designed with a 'hold placing' feature that allows authorized staff to place a hold on the issuance of a Certificate of Occupancy. Our system prevents the issuance of final approval of occupancy permit issuance until all conditions or activities have been met.

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Q. Does your system have a Zoning Software module to handle all zoning processes such as easement tracking, bond tracking, variance, waiver and modification issuance, record plot tracking, and parcel data inquiry and update?

A. Yes, our comprehensive planning and zoning module, ProjectTRAK, is designed to track planning and zoning functions and processes and integrates well with the remaining modules of our software suite, TRAKiT.

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Whether your needs are finding a better way to process construction permits or updating your county software solution or other local government software, see the TRAKiT government software solution in action by scheduling an interactive demo customized to your workflow . Call a CRW expert at 1-888-279-2043 to discover how to streamline your community development system today.




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